Online Patient Portal SystmOnline

We have changed our clinical system. You will no longer log into Patient Access for online appointments and repeats. You will now use SystmOnline.

Non-urgent advice: Please Note

During the coronavirus outbreak you will be unable to arrange appointments online.

Patients with Patient Access Login Details

If you previously used the Paitent Access website to book appointments or manage prescriptions, you will now need to use the SystmOnline website. This is because your GP practice has changed the computer system that they use, and therefore, changed the online service that they use.

You can use your Patient Access login details to log in to SystmOnline without needing to visit the practice to be provided with a username and password. If your Patient Access password is less than eight characters long, however, you will not be able to use it on SystmOnline. In this case, you will need to visit your practice to set up your login details.

On Patient Access, you will have used one of the following sets of information to log in:

  • Practice ID
  • Access ID
  • Password

or

  • User ID
  • Password

On SystmOnline, you will need:

  • Username
  • Password

Your SystmOnline user name will either be ‘AccessID_PracticeID’ OR User ID depending on how you were logging into Patient Access. Your password remains the same.

Example 1: Fred Bloggs attends Station Road Practice and has an Patient Access login. His Access ID is ‘1000’, the Practice ID for Station Road is ‘2000’ and his password is ‘myragdoll’. On SystmOnline his username will therefore be ‘1000_2000’ and his password will be ‘myragdoll’.

Example 2: John Smith attends Grange Park Practice and has an Patient Access login. His User ID is ‘1234010000’. On SystmOnline his username will therefore be ‘1234010000’.

As SystmOnline has stricter password requirements than Patient Access, you are encouraged to change your password the first time you log in so that it is at least eight characters and includes at least one number and one non-alphanumeric character, e.g. ‘!’ or ‘?’