What to do when the GP practice is closed
- If it’s a life-threatening emergency call 999
- If you need medical help fast but it’s not an emergency call 111
During normal practice opening hours 8AM to 6PM Monday to Friday, the practice remains your first point of contact for all routine requests.
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
- Calls to 111 are FREE from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
A recorded telephone message also provides this information when the surgery is closed.
If you require health information or advice, you may phone NHS Direct, a 24 hour nurse-led advice line on 0845 4647