What to do when the GP practice is closed
- If it’s a life-threatening emergency call 999
- If you need medical help fast but it’s not an emergency call 111
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During normal practice opening hours 8AM to 6PM Monday to Friday, the practice remains your first point of contact for all routine requests.
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NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
- Calls to 111 are FREE from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
A recorded telephone message also provides this information when the surgery is closed.
If you require health information or advice, you may phone NHS Direct, a 24 hour nurse-led advice line on 0845 4647